We pride ourselves on the quality of our products and ensuring that you are happy with your purchase. All products are checked for quality prior to posting. Should a product be faulty or unfortunately doesn’t fit Tofino Towel Co. will happily replace the goods. We don’t exchange if it is simply a change of mind.
If you've made your purchase through an independent retailer - see your retailer directly for their return/exchange policy
Our policy lasts 14 days upon receipt of goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item(s) must be unused/unworn and have the original tags still attached.
The original receipt must accompany all item(s) you would like to return. All returns require a Return Authorization Number, which will be issued by our customer service team.
NON-RETURNABLE + NON-REFUNABLE ITEMS
Sale, discounted, and/or clearance items do not qualify for return. Items that have been laundered/used/soiled are also a final sale. Regular priced items may be refunded.
To complete your return, we require a receipt or proof of purchase and an issued RA number.
To return your product, you must first obtain an authorized return. Upon receipt of the RA you can return your product to:
Tofino Towel Co.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or a refund to your credit card or original method of payment.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
CLAIMS + EXCHANGES (IF APPLICABLE)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email with pictures of the damage or defect to email@example.com. Upon receipt of your email, our customer service team will contact you with the details for your item.
Our inventory may be subject to change, despite our best efforts to keep inventory correct. In the event we sell out of an item, we will offer alternatives or a full refund of your purchase.