The first thing you are going to want to do is activate your new Turkish Towel.

Turkish towels are flat-packed for shipping which compresses the long fibres of the Turkish cotton. Activating your towel helps relax these fibres which in turn maximizes the absorbency and quick drying nature of Turkish cotton. It makes your towel softer too! LEARN HOW TO ACTIVATE YOUR TOWEL HERE.

WASHING & DRYING
For regular care, we recommend hand washing or washing in a gentle cycle with a mild, natural detergent and hanging to dry. (or drying on a low heat). Even when using a dryer, we advise that you remove from dryer partially damp and hang to finish. This will maximize the lifespan of your towels.

FABRIC SOFTENERS
We advise against using commercial or liquid fabric softeners. Most fabric softeners are formulated for synthetic materials and tend to create a build-up on cotton, making your towel less absorbent and even cause towels to smell over time.

The first thing you are going to want to do is activate your new Turkish Towel.

Turkish towels are flat-packed for shipping which compresses the long fibres of the Turkish cotton. Activating your towel helps relax these fibres which in turn maximizes the absorbency and quick drying nature of Turkish cotton. It makes your towel softer too! LEARN HOW TO ACTIVATE YOUR TOWEL HERE.

We specifically recommend activating your Turkish towels and kitchen towels, due to the flat weave, and because their primary purpose is to absorb and dry quickly for re-use.

It certainly won't hurt your other Turkish cotton products if you use the activation process, and it may even make them softer!

The items we do not recommend activating are any fleece lined products, such as robes, fleece lined blankets, and fleece linked ponchos or cover-ups.

LEARN HOW TO ACTIVATE YOUR TURKISH TOWEL HERE

BEST PRACTICE:

We recommend that our fleece throws are hand washed in cold water using a mild detergent and then hung to dry. This will increase the lifetime of your throw and maintain the softness of the fleece.

We advise against using commercial or liquid fabric softeners. Most fabric softeners are formulated for synthetic materials and tend to create a build-up on cotton, making your towel less absorbent and even cause fabric to smell over time

Turkish towels are versatile, space-saving alternatives to plush terrycloth towels. This makes them ideal for travel, going to the beach, or at home.

Turkish towels are traditionally light weight, flat-woven and made from premium, long-fiber Turkish cotton, grown in the Aegean region of Turkey.

Turkish cotton has longer fibres than that of Egyptian cotton which is known of its high absorbency and quick drying qualities, while lightweight and soft.

Learn more here:
WHY ARE TURKISH COTTON TOWELS THE BETTER CHOICE?

One of the most celebrated benefits of Turkish cotton is its perfect balance between absorbency and quick-drying performance. The long fibres allow the towel to absorb moisture effectively without becoming heavy or waterlogged.

Because they dry faster than many traditional terry towels, Turkish cotton towels help reduce dampness and minimize the conditions that can lead to odors, making them ideal for everyday use in homes, spas, and hospitality settings.

Learn more here:
WHY ARE TURKISH COTTON TOWELS THE BETTER CHOICE?

The advantage of Turkish cotton towels is their versatility. Beyond the beach, they can be used as a wrap, picnic blanket, travel throw, or even a lightweight cover-up.

Learn more here

Yes! This is one of the greatest features of our Turkish throws! They are lightweight and pack down to the size of a small paper towel roll.

The advantage of Turkish cotton towels is their versatility. Beyond the beach, they can be used as a wrap, picnic blanket, travel throw, or even a lightweight cover-up.

Learn more here

Surf ponchos are super versatile.

- You can wear it while you change into and out of swimwear on the go.
- Dry off after a swim
- Use it as swimsuit cover-up (for modesty or sun coverage)
- Loungewear at home or out and about.
- Use it as a lightweight layer for when it starts to cool off.

It's really up to you!

Our surf ponchos are made with Turkish cotton which is ideal due to its high absorbency and quick drying nature, all while being lightweight. Perfect for non-stop use duriing the summer on while on vacation!

Learn more here

Our fleece throws are our most gifted items. and for good reason!

They are made from our signature Turkish cotton lined with soft, high-quality polyester, providing warmth and comfort without being heavy.

Because of this combination, the throw remains breathable and light.Standard 100% polyester blankets act like a plastic sheet, trapping moisture and causing stifling, uncomfortable night sweats.

The hero feature of this throw is its climate-regulating cotton exterior shell. Because the outer face is woven from pure, organic Turkish cotton, it acts as a natural ventilation system. It allows excess body heat to freely circulate and escape, while the inner fleece lining traps just enough air pockets to keep you perfectly insulated and cozy without ever feeling damp or suffocated.

We work with a third-party shipping company and they work very quickly. Unfortunately, we are unable to make changes to the items in your order after your order is placed, especially during busy times (like Sales and Promotions).

If you made an error with your address, please let us know ASAP and we will do our best to amend it before it ships.

You can reach us at: hello@tofiontowelco.com

If you made an error with your address, please let us know ASAP and we will do our best to amend it before it ships.

You can reach us at: hello@tofiontowelco.com

Final sale means that an item is not eligible for return or exchange.

Items are typically a final sale when they have been purchased on sale or during a promotion, or in some instances purchased "as-is" (ex. during a warehouse/sample sale).

Items that have packaging or tags removed, have been soiled, damaged or used are also considered a final sale.

For more information, refer to our RETURN POLICY.

If you have any other questions regarding this, you can reach us at: hello@tofiontowelco.com

Unfortunately, we work with a third party shipping company and are limited to the services they offer. Gift wrapping and special notes are not possible at this time.

We are currently only shipping to Canada, and the United States, with some exceptions (remote or rural areas).

Please get in touch if you have any questions regarding your shipping address, or would like to inquire about shipping outside of these areas.

You can email us at: hello@tofinotowelco.com

For more information on shipping please see our Shipping Policy.

We ship from Delta, BC and orders are typically processed within 1-3 business days of being placed. Typical Estimated delivery times (once processed) can vary based on time of year, courier, region etc.

Please see our Shipping Policy for the most up to date transit times.

Shipping within Canada is free for orders over $200 (after discounts and before taxes are applied)

Order under $200 ship for a flat rate of:

$9.99 to British Columbia, Alberta & Saskatchewan
$14.99 for the rest of Canada

Shipping rates to the US vary based on destination and order size. Your shipping rate will be calculated at checkout.

Please see our Shipping Policy for more information.

Please contact us for a quote if you are interested in shipping outside of Canada or the US.

We can be reached at: hello@tofinotowelco.com

Unfortunately, we do not offer express shipping at this time.

If you made an error with your address, please let us know ASAP and we will do our best to amend it before it ships.

You can reach us at: hello@tofiontowelco.com

• Tofino Towel Co. is not responsible for lost or stolen packages. We recommend you ship your packages to a location where you or someone you trust will be available to receive your order. 

• Theft increases during the holidays. Please take extra precautions during this time. 
  Please see "HOLIDAY ORDERS" for more information and tips on how to prevent packages from being stolen as well as what to do if your package is missing.

We pride ourselves on the quality of our products and ensuring that you are happy with your purchase. 

All products are checked for quality prior to shipping. Should a product be faulty, Tofino Towel Co. would be happy to send a replacement or exchange it.

We don’t accept returns if it is simply a change of mind.

Please refer to our Return Policy for more details.

Sale items are considered a final sale and are not eligible for return or exchange.

Sale items include:
- Items that are listed as on sale on our website.
- Items that are discounted using any promo code at checkout.

Please refer to our Return Policy for more details.

How to request a return: 

1. log in to your order history.
2. Click the relevant order, then click “request return”
3. Select which items you would like to return.

Please note: only eligible* (non-sale/discounted) items can be requested for return.

*Due to the way some promotions are set up, some items may appear eligible when they are not (when promo codes are applied) and may not be approved for return or exchange.

You can find your orders by following this link.

Quick Reference Guide for Returns:

1. Please submit a return request (see above) to initiate a return or exchange as early as possible, and no later than 14 days after delivery.
2. Sale items (discounted* or promotional*), or items that have been used, soiled, washed or damaged are a final sale. 
3. A Return Approval form is required prior to returning your items.
   (see above: "to request a return")
4. Items being returned must be in original condition with any original product tags or packaging still intact.
5. Packing, shipping and applicable costs for returning items are the responsibility of the customer.
6. Items must be packed carefully and should be in their own bag within the shipping bag/box to prevent damage during transit as well as when opening the package. IMPORTANT: returned items that do not meet this criteria may be rejected, in which case credit will be forfeit. In some cases credit may be prorated in increments of 25% to account for damage, missing tags or packaging. 
7. International / US Returns - Orders shipped to the US or internationally are not eligible for returns.
8. Returned items will be inspected upon receipt. Once we have verified items are eligible for return we will process a store-credit or exchange. 
   

*discounted items are items marked down on our website *promotional items are any items marked down using a discount or promo code

Didn't purchase from our website?
If you've made your purchase through an independent retailer, please see your retailer for their return/exchange policy

Please refer to our Return Policy for more details.

Unfortunately, we cannot accept returned items that were not purchased from our website.

If you've made your purchase through an independent retailer, please see your retailer for their return/exchange policy.

Please refer to our Return Policy for more details.

Some couriers offer Delivery Management, where you can provide special delivery instructions, or request a depot pick-up. You might even be able to redirect it to a different address.

Once you receive your tracking link to see what your options are. (The sooner you manage your delivery the better!)

It is important to provide a delivery address that is secure in order to prevent theft.

If you receive a delivery notification, but your parcel is not where you expect it to be, here is where we suggest you start.

1. First, check to see if your parcel was hidden by the courier. You can also check with your neighbours to see if your parcel was delivered to the wrong address.

2. You can also take a check your tracking link, to see if the courier provided a picture as proof of delivery. Sometimes this may help to determine where the parcel was placed.

3. If you are unable to find your package, please contact the courier (contact info & instructions can usually be found on your tracking link). We advise that you do this before (or in addition to) reaching out to us, as often they are able to help more quickly and in some instances, helps us leverage the issue when we do get in touch with them.

4. Contact us via email at hello@tofinotowelco.com, or through our Let us know about your issue including your order number, delivery date and which steps you have already taken. Please note that during busy times, this process can take about a week before we hear back from the courier and some issues take up to 30 days to reach a resolution.

On a positive note, in many cases, the issue is as simple as a technical hiccup made by the couriers and orders often turn up delivered within 24 hours.

• Tofino Towel Co. is not responsible for lost or stolen packages. We recommend you ship your packages to a location where you or someone you trust will be available to receive your order. 

• Theft increases during the holidays. Please take extra precautions during this time. 
  Please see "HOLIDAY ORDERS" for more information and tips on how to prevent packages from being stolen as well as what to do if your package is missing.

Unfortunately, we do not offer express shipping at this time.

If you made an error with your address, please let us know ASAP and we will do our best to amend it before it ships.

You can reach us at: hello@tofiontowelco.com